Mediation works wonderfully when the parties are reasonable, unemotional, and trustworthy.
But how often have you been in conflict with someone who was reasonable, unemotional, and trustworthy? And, when you were – you probably didn’t need a third party to help you resolve the matter.
Successful mediation doesn’t require that the parties trust one another, or even that the other side is going to start out reasonable.
Even complicated and difficult disputes can be resolved if the parties are given the opportunity and the right circumstances. Most conflicts can be settled given an established procedure, a trained mediator to keep everyone within bounds, and participants committed to the attempt.